AIFORYA Loyalty Points: Tier-Based WooCommerce Loyalty, Enhanced by AI

AIFORYA Loyalty Points: Your WooCommerce Loyalty Programme, Enhanced by AI

Reward your customers, and retain them intelligently. AIFORYA Loyalty Points structures your WooCommerce loyalty programme around configurable tiers (Bronze → Silver → Gold → Platinum) and points-to-coupon redemption using native WooCommerce coupons. It then adds an AI retention layer that no classic loyalty plugin includes: 1:1 personalised reward recommendations, a predictive ranking of offers with strict guardrails, and a deterministic churn radar interpreted by AI. You keep full control of your data and costs thanks to the BYOK model — your own API key, no commission and no quota.

Technical Proof: Compatible with WordPress 6.0+, WooCommerce 7.0+, PHP 8.0+. Multilingual and optimised for performance.

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Included in the AIFORYA subscription, unlimited AI usage via your own API key.

The Challenge: Building Loyalty Without Blind Discounting

Customer retention is the pillar of all sustainable growth. Studies consistently show it: acquiring a new customer costs 5 to 25 times more than retaining an existing one (source: Harvard Business Review). Yet most loyalty programmes struggle to create genuine attachment.

The reason is simple: they are predictable, impersonal, and often perceived as a disguised discount mechanism. Your customers are overwhelmed with generic offers based on the "€1 spent = 1 point" model. This standardised framework, easy to set up, no longer creates lasting preference — loyalty evaporates at the first competitor's offer.

Web professionals face recurring obstacles:

• A frozen rewards catalogue: serving the same list of vouchers to everyone fails to reward your best customers in proportion to their value, and does nothing to bring new ones back.
• Blind navigation: classic tools distribute points but remain blind to churn risk. Without that signal, knowing who to re-engage relies on intuition.
• Dependence on external SaaS: retention platforms are expensive, billed per usage, and host your customer data on third-party servers — at the expense of your sovereignty and GDPR compliance.

AIFORYA Loyalty Points takes an integrated approach: a clean loyalty foundation (tiers, coupons, customer area) and a layer of intelligence that shows you which reward to offer each customer, and which one is about to leave.

Key Features

AIFORYA Loyalty Points combines a solid loyalty foundation with an AI retention layer that you control via your API key. Here is what the extension actually does, with no empty promises.

Loyalty Tiers with Multipliers

• Description: Structure your programme into four tiers — Bronze, Silver, Gold, Platinum — with fully configurable thresholds and earning multipliers. Thresholds are checked to remain strictly increasing, and each customer's tier is derived automatically from their balance. The dedicated form saves your configuration cleanly.
• Concrete benefit: Your best customers earn faster, which makes status desirable and encourages progression. You reward real value, not just the transaction.

Points Management & Attribution

• Description: From the admin, add or remove points from a customer with a reason, a balance check and a transaction record (plus a notification email). You configure the rules foundation: points-per-currency ratio, sign-up bonus, review bonus. Redemption by the customer works end to end.
• Concrete benefit: You keep control over balances, manage goodwill gestures, and manually correct and reward high-value behaviour. Transparency note: the automatic crediting of points on each WooCommerce order is on our roadmap; in the meantime, attribution is handled through the manual management and rules described above. We prefer to state this clearly rather than oversell it.

Points-to-Coupon Redemption in WooCommerce

• Description: Your customers redeem their points for an automatically generated WooCommerce coupon (a unique shop_coupon), as a fixed amount or a percentage, single-use, with a 30-day expiry. Points are deducted on redemption, with automatic rollback on failure and a cost guardrail.
• Concrete benefit: The reward is real and immediately usable at checkout, through WooCommerce's native mechanism — no fragile home-made coupon layer. Customers see their loyalty turn into a concrete advantage.

1:1 AI Reward Recommendations

• Description: From a full customer profile (balance, tier, last eight transactions and the real rewards catalogue), the AI proposes two to four relevant offers in a structured format (title, reason, points cost), cached to keep costs under control.
• Concrete benefit: No more generic catalogue served to everyone. Each customer is suggested rewards grounded in their real behaviour — and therefore more likely to be used. No mainstream loyalty plugin offers this personalisation.
• BYOK integration: Generation relies on your Anthropic or OpenAI API key, with no per-call surcharge imposed by AIFORYA.

Predictive Rewards with Guardrails

• Description: The AI ranks rewards by likelihood of use, but only within a catalogue already filtered server-side (rewards that are genuinely accessible and affordable for the customer). A re-matching step prevents the invention of any unreachable reward, and a deterministic fallback (ranking by value) takes over if there is no API key or if the AI call fails.
• Concrete benefit: You get the finesse of AI without its risk: the extension will never propose a reward beyond the customer's reach. And without an API key, ranking remains operational and transparent.

Churn Radar + AI Interpretation

• Description: A risk score from 0 to 100 is calculated for each customer from concrete signals: recency (0-50), frequency (0-30) and engagement (0-20: never redeemed, high unused balance). Low / Moderate / High levels come with the factors that explain them. On demand, the AI turns this score into a one-to-two-sentence summary and three concrete retention actions.
• Concrete benefit: You spot customers who are drifting away before they leave, and you know what to do. The score is deterministic and transparent — you know exactly which signals it rests on, with no black box — and the AI only steps in for interpretation, at your request.

Customer Loyalty Area (Front End)

• Description: A [aiforya_loyalty_account] shortcode and an integration with WooCommerce's "My Account" page show the customer their balance, tier and progression, history, the redeemable catalogue (with an AJAX Redeem button) and their recommendations. Recommendations are read from cache — no AI call is triggered on the customer side, keeping costs down.
• Concrete benefit: Your customers get a genuine loyalty area, integrated into their WooCommerce account, with no disconnected technical page. The display is instant and consumes no AI credit on load.

Dashboard, Catalogue & Export

• Description: The dashboard aggregates your key indicators (points in circulation, active customers, redemptions this month, estimated LTV impact) with an active-rate gauge and a 30-day curve (Chart.js). You manage the rewards catalogue with full CRUD (title, cost, type, value) and export transactions and customer balances in CSV or JSON, Excel-ready (UTF-8 BOM), via a signed admin action.
• Concrete benefit: You steer your programme with numbers, adjust your catalogue continuously, and retrieve your data whenever you want. Export guarantees that no data is trapped inside the extension.

Multi-Provider BYOK & Notifications

• Description: Connect your API key among the providers offered in the settings (Anthropic, OpenAI). Email notifications (earning, redemption, adjustment) are sent via wp_mail or, if you provide a key, via the Resend API for better deliverability.
• Concrete benefit: You choose your AI provider and your email channel. No dependence on an intermediary, and no content data passing through AIFORYA.

Real-World Use Cases

For the E-commerce Store Owner

Marc runs his organic cosmetics store on WooCommerce. His challenge isn't acquiring traffic, but getting customers to come back. He structures his programme into tiers to reward regular buyers more generously, and features a loyalty area in "My Account" where each customer tracks their progression. Above all, the churn radar flags high-risk customers, and the AI interpretation suggests three concrete re-engagement actions. He focuses his goodwill gestures where they matter, instead of spraying his whole base.

For the WordPress Freelancer

Juliette manages the WooCommerce site of a local artisan. Her client wants to build loyalty without drowning in a complex tool. She installs AIFORYA Loyalty Points, configures the tiers and rewards catalogue, and enables points-to-coupon redemption. The 1:1 AI recommendations help her offer each customer the right reward. Since the model is BYOK, her client pays directly for their own AI calls — a few euros a month — with no commission or quota. Juliette turns a technical service into a value-added advisory offering.

For the Digital Agency

A web agency manages about fifteen WooCommerce stores (Agency licence). The dashboard and the churn radar have become its reporting tools. Each month, it presents clients with the most redeemed rewards, the evolution of points in circulation, and the list of at-risk customers, along with retention actions suggested by the AI. This tangible, proactive deliverable proves the value of the service and solidifies its management contracts.

Clear and Predictable Pricing

AIFORYA offers its extensions in a bundled subscription, with no hidden fees, no commission on your sales, and no AI usage quota. You pay for the software and its support; you keep full control of your AI costs.

Important note on the BYOK model: The subscription covers the software licence, updates and support. Your AI calls (Anthropic, OpenAI) are billed separately and directly by the provider you choose, via your own API key. For standard usage, this cost generally sits between €2 and €8 per month. AIFORYA applies NO margin on your AI consumption, and no commission on your revenue. The AI functions (recommendations, predictive ranking, churn interpretation) are only called on discrete actions, never when the customer area loads.

Frequently Asked Questions

General AIFORYA Questions

1. How do I create my Anthropic (or OpenAI) API key? The process takes less than 5 minutes. Create an account on the provider's platform, add a payment method, then generate a key in the "API Keys" section. Detailed step-by-step guides are available in the AIFORYA documentation.

2. Can I cancel my subscription at any time? Yes. Subscriptions are commitment-free. You can cancel at any time from your client area. The extension keeps working until the end of your current billing period.

3. How does the BYOK (Bring Your Own Key) model work? You enter your own API key into the extension's settings. AI calls are then made directly from your WordPress server to the provider, using your key. This guarantees total cost transparency and better privacy: your data never passes through AIFORYA's servers.

4. What are the real AI costs? They are very low and depend on your volume. Loyalty Points only calls the AI on discrete actions (recommendations, predictive ranking, churn interpretation) and never when the customer area loads, thanks to a caching system. For most users, the monthly bill from the provider sits between €2 and €8.

5. Does AIFORYA store my data? No. All your data (customers, points, transactions) stays on your WordPress server. Only an aggregated points profile (balance, tier, transaction history, catalogue) is sent to the AI provider via your key, to generate recommendations. No content data passes through AIFORYA.

6. Is the extension compatible with Elementor / Divi / Breakdance? Yes. AIFORYA Loyalty Points integrates at the WooCommerce and WordPress customer-account level. It is therefore independent of your page builder or theme, in keeping with WordPress standards.

7. Is there a trial period? There is no trial period, but a Free plan lets you use one extension on one site for free, and subscriptions have no commitment — cancel anytime.

8. What happens if Anthropic or OpenAI changes its prices? That's an advantage of the BYOK model. If prices drop — which is frequent — you benefit immediately. If a provider becomes too expensive, you switch to another compatible one simply by changing your API key.

9. Can I use my subscription on several sites? Yes. The Pro and Agency plans are designed for professionals managing multiple sites. Licences are managed from a single dashboard.

10. Does AIFORYA provide technical support? Absolutely. Responsive email support is included in all subscriptions. Response times vary by plan.

Specific Questions for AIFORYA Loyalty Points

11. How are points attributed today? The extension rests on a foundation of points management and attribution by the administrator: you add or remove points with a reason, and configure the rules (ratio, sign-up bonus, review bonus) and tiers. The automatic crediting of points on each WooCommerce order is on our roadmap; we prefer to state this clearly rather than sell an automation that isn't shipped yet. Points-to-coupon redemption, on the other hand, works end to end on the customer side.

12. Are the AI functions genuinely operational? Yes — and we only highlight what is. Three AI functions are wired: 1:1 reward recommendations (from the customer's points profile), predictive rewards (ranking a catalogue already filtered server-side, with a deterministic fallback) and churn interpretation (summary + three retention actions). The churn score itself is deterministic and transparent, with no black box.

13. How does the churn radar work? It calculates a score from 0 to 100 per customer from measurable signals: purchase recency, frequency, engagement (redemptions made, unused balance). It's a deterministic score — not a "magic" prediction — which makes it predictable and auditable. The AI interpretation is optional and triggered at your request.

14. Can I export my loyalty data? Yes. An export tool in CSV or JSON is included: transactions and customer balances (with resolved names and emails), Excel-ready thanks to a UTF-8 BOM. You can retrieve your data at any time, with no dependence on the extension.

15. What customer data does the AI use, and is it secure? The AI only receives an aggregated points profile: balance, tier, transaction history and rewards catalogue. Directly identifiable personal data is not required to generate recommendations. Calls go through your own key, straight from your server to the provider.

AIFORYA Commitments

Client Sovereignty The BYOK model is a guarantee. You control your data, your costs and your dependencies. AIFORYA provides the tool, you keep the power. Your loyalty data never leaves your server to pass through us.

Radical Transparency No hidden margins, no opaque credit systems, no commission on your sales. We announce what the product does today — not what it might do one day. When a capability is on our roadmap, such as automatic points crediting, we say so clearly.

Service Continuity Guaranteed AIFORYA is built to last. In the event of a business interruption, a patrimonial mechanism seals the release of the source code. Your extensions will keep working, guaranteeing the longevity of your investment.

GDPR Compliance by Architecture Privacy is not a promise, it is built into the product's architecture. No AI on customer-area load, only an aggregated points profile sent to the AI via your key, data purge on uninstall: GDPR compliance is a prerequisite, not a checkbox.

Uncompromising Quality The software is a living product. AIFORYA commits to regular updates for security, compatibility with the latest versions of WordPress and WooCommerce, and continuous feature enrichment — including the progressive activation of new automations.

Launch Your Loyalty Programme on Solid Foundations

Stop handing out points blindly. AIFORYA Loyalty Points brings together a clean loyalty foundation — tiers, WooCommerce coupons, customer area — and a layer of intelligence that shows you which reward to offer each customer and which one is about to leave. All in BYOK, with no commission or quota.

Start for free without a credit card. Installation takes less than 5 minutes.

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